seo search engine optimization link building agencyseo search engine optimization link building agencyseo search engine optimization link building agencyseo search engine optimization link building agency
  • BRANDS
    • PPC.co
    • DEV.co
    • Website.Design
  • SERVICES
    • Managed SEO
    • Link Building
    • White Label SEO
    • Content Writing
    • SEO Audits
    • PPC Management
  • TOOLS
    • Backlink Checker
    • Site Audit
    • Broken Link Tool
    • Robots.txt Tester
    • Sitemap Validator
    • Site Speed Tester
    • Title Tag Checker
    • AI Content Writer
    • SEO Training
  • WHY US
    • Case Studies
    • Our Process
    • Our Team
    • Our History
    • Acquisitions
    • Become a Writer!
  • BLOG
  • CONTACT
LOGINGET STARTED
✕
How to Improve Your Writing Style (in 10 Steps)
How to Improve Your SEO Writing (in 10 Steps)
July 30, 2020
What Is Second Tier Link Building?
What Is Second Tier Link Building?
September 8, 2020

How to Understand User Behavior in Google Analytics

Last Updated by Sam Edwards on September 8, 2020
SEO & Google Analytics: A Comprehensive User Guide

Google Analytics can tell you almost anything about your site, user behavior included. To make things simple, I want to explore the use of Google Analytics in examining user behavior across three different, broad areas:

  • User entry, how users get to your site and where they get their first impressions.
  • Behavior flow, where users go and what they do once they’re in your site.
  • Engagements and conversions, how and why users engage with your brand (the ultimate measure of success).

Table of Contents

  • How to Use This Guide
  • User Entry
  • What page is getting the most entrances?
  • Why is it getting the most entrances?
  • Entrance modifiers
  • Behavior Flow
  • Segmenting Your Traffic
  • Other Sources of Information
  • Key Insights to Look For
  • Engagements and Conversions
  • Events
  • Goals
  • Learning from Goals and Events

How to Use This Guide

Before I dig any deeper, I want to clarify the intentions of this guide, some assumptions I’m making, and how to best use this guide for your own site.

I’m assuming a few things about your brand, which should be true regardless of any online marketing strategies you currently use:

  • You have a website serving as the ultimate goal destination for your users.
  • Your ultimate goal for these users is a conversion (the purchase of a product, submission of personal information, download of an app, or other form of meaningful engagement).
  • Your users, regardless of whether or not they engage, also need to walk away with a positive impression so they can either return (and engage) or speak positively about your brand (enticing further engagement).

I’ll be referring to these three principles throughout the article, and will be exploring them solely in the context of user behavior. Finding the right target audience, optimizing your traffic, maximizing your visitors, and selecting the right offers for users are all important topics for these principles, but they’ll be the subject of a future guide. For now, I’ll be focusing on the insights behavior can bring us.

Feel free to read straight through or skip to a section you want specific information about.

User Entry

First, let’s take a look at how and why users are coming to your site.

The place we’re going to start is where we’ll spend most of our time for this article, so get comfy.

Google Analytics Behavior Data

Head to “Behavior” in your dashboard and click on “Behavior Flow.” This should bring you to a massive, confusing looking chart that looks something like this:

Behavior Flow

It’s about to get a lot less confusing.

For now, we’re only examining how people are entering the site—we’ll get to the rest later—so take a look at the columns “landing page” and “starting page” here. Those terms may sound synonymous, but there’s a critical semantic distinction here. A landing page is the first URL a user clicks or enters, while a starting page is the first page a user arrives at. To illustrate the difference, consider a 301 redirect that takes a user from the URL they clicked on (a landing page) to a final destination URL (a starting page). You may want to examine both to see how and why your users are being redirected, but remember, our focus is on behavior, so we want to ask ourselves two questions:

  • What page is getting the most entrances?
  • Why is it getting the most entrances?

*these questions are phrased as singular, referring to only one page, but feel free to look at several of your top-entrance pages for more thorough results.

Let’s examine these individually.

What page is getting the most entrances?

For many of you, this will be a home page or a landing page you’ve specifically created to accept new users. Either way, it’s the first page people are seeing, and this information should be enlightening to you.

This is the page where the majority of your users get their first impressions of your brand. In a moment, we’ll look at how those first impressions manifest into traceable user actions, but for now ask yourself the following questions:

  • Does this page accurately represent your brand? If not, then it requires improvement.
  • Is there another page you’d prefer to have your users land on? If so, you’ll need to modify your acquisition strategy; otherwise, your behavior flow may be compromised from the beginning.
  • What does this page say about the intent of your users? This dips into the “why” side of the question, but think about what’s in your users’ minds as they encounter your site for the first time. For example, a home page may indicate they’re trying to find a specific company like yours, while a specific interior page could suggest a more refined motive. You can take advantage of this by tailoring other pages to accommodate that motive.

Why is it getting the most entrances?

This question is less relevant to the behavior of your users and more relevant to your acquisition of users; this page is popular because it’s a popular link on social media, or on a referral source, or in Google search results. This can tell you something about the intent of your users—especially if your most popular landing page is a specific blog page—but it speaks more to your audience targeting methods and effectiveness at online marketing in general.

Entrance modifiers

If you’re interested in gaining more insight into why and how your users are entering in these specific ways, consider adding a modifier to your Behavior Flow chart. Click on the dropdown menu in the upper-left hand corner of the chart, and select a new variable to add to the left-hand side:

Entrance modifiers

For illustrative purposes, select “Acquisition” and “Default Channel Grouping.” Here, you’ll see a breakdown of your major sources of traffic (Direct, Organic, Referral, and Social) and where those sources ultimately land on your site.

Default Channel Grouping

This may help you understand why certain entrance pages are more popular than others, but if you’re more interested in optimizing your initial audience, gaining more visitors, or otherwise modifying your incoming traffic, you’ll want to look at audience Acquisition rather than Behavior.

For now, you should have two potential action items:

  • Improve your most popular entrance pages to maximize your users’ first impressions.
  • Select different entrance pages to direct your users according to your ultimate goals, and optimize them for greater user entry.

Now, let’s move on to the guts of user behavior on your site.

Behavior Flow

This will be an easy transition since I already have you looking at the Behavior Flow chart in Analytics. Now, instead of looking exclusively at the entrance page, we’re going to be examining how and why your users engage with other parts of your site.

First, let’s break the chart down.

There are two things to look for here:

  • Directional flow. This will tell you where your users are going after their initial entry. You’ll notice several columns, starting with the “starting page” and numerically expanding to the right with “first interaction,” “second interaction,” and so on. Each new interaction represents a new page that a user has clicked. For example, you may see users start at your home page, head to your blog page, then click on a specific blog. By hovering over the graphic in question, you’ll be able to see specific numbers regarding these interactions.
  • Highlighted in red will be a portion of your traffic that has left your site altogether. Obviously, this isn’t ideal, but it’s not the end of the world, either. Take note of any abnormalities in this feature—pages with exceptionally high bounce rates, interactions levels where you lose the most users, etc.

Segmenting Your Traffic

It’s also worth noting that you can modify or add different traffic segments to evaluate certain demographics with a closer inspection. To do this, click on “Choose segment from list” above your chart, and select from any one of the dozens of choices Google offers you.

Segmenting Your Traffic

For example, you could compare the behavior of “new users” against the behavior of “returning users” and gain key insights about the differences between those familiar with your brand and those new to it.

Other Sources of Information

The Flow chart is handy and concise, but it isn’t the only place to find information about the behavior of your users. In fact, it pays to look elsewhere—check out the “Overview” section of the Behavior tab, and I’ll show you what I mean.

Other Sources of Information

Here, you’ll find some key information about the general behavior on your site, including the average time a user spends on a page, the collective bounce rate of all your pages, and the most popular pages of your site overall. Click on “view full report” in the bottom right-hand corner of this chart, and you’ll be able to view metrics like these for each of your pages individually—for example, you’ll be able to calculate the average time a user spends reading a specific article on your blog or discover the bounce rate of your individual product pages.

As usual with Google Analytics, there are many ways to modify this information. For starters, you can use the audience segmentation trick mentioned in the preceding section to closely examine one portion of your overall audience.

Key Insights to Look For

This is the most important piece of this section of the guide. Now that you know how to read the chart and peripheral information, it’s time to draw the key revelations that will allow you to improve your site’s design, content, and functions.

  • Which pages have the highest bounce rates? This should clue you in to some small failure of these pages, though unfortunately, you’ll have to use your own judgment to pin down the exact cause. This can be a lack of relevant or interesting content, an off-putting or obtrusive feature (like an annoying popup), or even something simple like a lack of internal links. For some reason, people don’t want to venture beyond this page when they get there. It’s your job to figure out why.
  • Which page connections are most significant? Take another look at your Behavior Flow chart. Are there strong correlations between any two specific pages? For example, do visitors on your homepage frequently head to your Contact page in sequence? If so, why? You can use this to your advantage in a number of different ways. For example, you could strengthen the relationship and add more conversion opportunities on the destination page, you could use similar tactics to relate two other significant pages, or you could redefine the existing page relationships to favor a different page—the choice is yours.
  • How long do people spend reading your content? This is one for the Behavior Overview page. Take a look at all your internal pages and how long users spend reading them. The higher this figure, the more engaging your content is; a low number is a sign that your pages aren’t sufficiently developed. Learn from the pages with the highest durations; what makes these pages especially interesting, engaging, or otherwise unique? Apply these qualities to your other pages.
  • How many interactions do you receive? Do you receive a lot of traffic at the “starting page” level, only to see a massive dropoff by the first interaction, followed by an almost inconsequential second interaction? That means your site needs more interactive power; try increasing the visibility and functionality of your navigation, including more internal links to other pages, and adding more calls to action throughout your site.
  • Which pages see the greatest overall traffic? This is especially valuable for a content strategy. Look at which of your pages receive the greatest amount of traffic overall. What sets them apart? Why is it so easy for people to find them? What makes people want them in the first place? Use these insights to fuel the refinement and creation of your other pages.

With the core user behavior out of the way, let’s take a look at one final element of user behavior.

Engagements and Conversions

Any engagement with your brand is valuable, with some types being more valuable than others depending on your brand and your core strategy. “Engagement” here can mean just about anything—a download, a form submission, a purchase—and there are ways to track any of these engagements meaningfully in Analytics.

To start, there are two ways to track and understand engagements: Events and Goals. Events are the most flexible creation, applicable for almost any user action on your site. Goals are better for tracing specific user paths, such as measuring visitors who visit a specific page and then convert a designated way.

Events

To start tracking Events, you need to go through a short set-up process. To avoid detracting too far from my main points, I won’t detail these steps here; they do require a bit of technical expertise, but you can find more information straight from Google on the process here.

Once created, you can find reporting for all your Events under the Behavior tab in Analytics. Here, you’ll be able to filter by specific Events, groups of Events, or by different segments of your audience (detailed in my section on “Segmenting Your Traffic” above).

Goals

Goals are a bit easier to create if you’re unfamiliar with the technical side of things. First, head to the Admin section (found in the upper-right), and you’ll see three columns. Click on Goals on the furthest right-hand column.

Google Analytics Goals

Here, Google will walk you through one of several different pre-made templates for Goal completion. Once created, you’ll be able to measure and monitor your Goals in the same location.

Learning from Goals and Events

There are tons of insights to gain from Goals and Events regarding your conversion optimization—but that’s a topic for an entirely separate post. Here, let’s examine some of the behavioral insights we can gain by looking at actions leading up to Events and Goals:

  • How “deep” are users before they convert? If you notice lots of engagements around your “starting page” or “first interaction,” it means your users tend to make decisions quickly, and more conversion efforts should be spent on those introductory pages. On the other hand, you may find that your audience needs more time to make a decision, in which case your efforts should be spent getting your traffic deeper and more engaged before requesting an interaction.
  • What types of pages lead to the most engagements? Hopefully, you have conversion and engagement opportunities scattered throughout your site. Invariably, some of your pages will hold more favorable engagement rates than others. Why is this? Do these pages contain more information? Are they more entertaining or more colorful? Do they show off your brand in a different way than your other pages?
  • Are some engagements more lucrative than others? For example, do you get more newsletter subscribers than you get actual product purchases? This should help guide you not only in your selection and placement of engagement opportunities, but also in your presentation and arrangement of site content.

Your biggest insights here should be the motivating factors for conversion—where are users when they convert? What are they doing? What are they seeing? Where have they been? Replicate these conditions elsewhere on your site, and you’ll double your potential converting traffic. Similarly, you’ll know what to stay away from in conversion opportunities that are rarely taken by your audience.

  • Author
  • Recent Posts
Sam Edwards
Sam Edwards
Chief Marketing Officer at SEO.co
In his 9+ years as a digital marketer, Sam has worked with countless small businesses and enterprise Fortune 500 companies and organizations including NASDAQ OMX, eBay, Duncan Hines, Drew Barrymore, Washington, DC based law firm Price Benowitz LLP and human rights organization Amnesty International.

He is a recurring speaker at the Search Marketing Expo conference series and a TEDx Talker. Today he works directly with high-end clients across all verticals to maximize on and off-site SEO ROI through content marketing and link building. Connect with Sam on Linkedin.
Sam Edwards
Latest posts by Sam Edwards (see all)
  • Top 200 Google Ranking Factors: 2022 Complete List - May 18, 2022
  • How to Survive the Next Google Algorithm Update - May 1, 2022
  • Blog & Content Writing Best Practices for Lawyers - April 17, 2022
Share
0
Sam Edwards
Sam Edwards
In his 9+ years as a digital marketer, Sam has worked with countless small businesses and enterprise Fortune 500 companies and organizations including NASDAQ OMX, eBay, Duncan Hines, Drew Barrymore, Washington, DC based law firm Price Benowitz LLP and human rights organization Amnesty International. He is a recurring speaker at the Search Marketing Expo conference series and a TEDx Talker. Today he works directly with high-end clients across all verticals to maximize on and off-site SEO ROI through content marketing and link building. Connect with Sam on Linkedin.

Related posts

Top 200 Google Ranking Factors: Complete List
May 18, 2022

Top 200 Google Ranking Factors: 2022 Complete List


Read more
How to Perform an SEO Content Gap Analysis
May 16, 2022

How to Perform an SEO Content Gap Analysis


Read more
Local SEO: Optimizing Your Rankings for Google Local Search
May 14, 2022

Local SEO: Optimizing Your Rankings for Google Local Search


Read more

Google Analytics

  • Google Analytics
  • Google Analytics Alternatives
  • Overlooked GA Functions
  • Free GA Enhancement Tools
  • Improve Content w/GA
  • Goals in Google Analytics
  • Behavior in Google Analytics
  • GA Best Practices

Inc 5000 Logo

Our Services

  • SEO Services
  • Link Building Services
  • White Label SEO
  • Content Writing Services
  • Amazon SEO
  • PPC Management
  • Public Relations
  • Brand Mentions
  • SEO Site Audits

SEO Resources

  • SEO for Beginners
  • Link Building Guide
  • Local SEO
  • Online Marketing
  • Digital Marketing
  • Content Marketing
  • SEO Reseller
  • Backlink Checker
  • Keyword Research
  • Google Ranking Factors

About SEO.co

  • About Us
  • SEO Team
  • SEO Blog
  • SEO Clients
  • SEO Tools
  • Markets Served
  • Locations Served
  • Client Login
  • Contact

Contact Us

Email: info@seo.co
Call: +1 (877) 545-4769
Address: 1425 Broadway Suite 22689
Seattle, WA 98112
White Label SEO Agency
  
Outwrite. Outrank. SEO.
© 2022 SEO.co. All Rights Reserved
Privacy Policy | Sitemap
PPC.co // DEV.co // Website.Design
An Invest.net Partner
    GET STARTED
      We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of all the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
      Cookie SettingsAccept All
      Manage consent

      Privacy Overview

      This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
      Necessary
      Always Enabled
      Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
      CookieDurationDescription
      cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
      cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
      cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
      cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
      cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
      viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
      Functional
      Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
      Performance
      Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
      Analytics
      Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
      Advertisement
      Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
      Others
      Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
      SAVE & ACCEPT