
How to Generate, Manage and Close Top-of-The-Funnel Leads
Your product or service is worthless without a steady flow of people who are willing and able to buy it. In other words, you need leads. And you need lots of them…indefinitely. But it’s rare that you’ll engage with a customer who is ready to buy the first time they hear about your product. Typically, you have to let them gently slide down the sales funnel. And though a bottom-of-the-funnel (BOFL) lead is the most fun kind of lead, almost every BOFL starts as a TOFL, or top-of-the-funnel lead. By learning how to generate and manage these leads, you can accelerate your results. Quick Funnel Primer There seems to be a common misconception among business owners and entrepreneurs about what a lead is. You probably have a pretty decent idea of what actually constitutes a lead, but before we dig into lead generation too deeply, let’s clear the air. A random Facebook user who sees your post in their news feed is not a lead. The person driving by your store is not a lead. Your second cousin’s best friend is not a lead. Each of these people can become a lead…but they’re not leads simply because of proximity. A lead is someone who takes action and interacts with your brand in some capacity. The random Facebook user becomes a lead when he clicks on your post, visits your website, and downloads your ebook. The person driving by your store becomes a lead when she parks the car, enters the store, and begins talking to one of your salespeople. Your second cousin’s best friend becomes a lead when he picks up the phone and calls you to request a quote. In other words, awareness doesn’t make a lead. When someone engages with your business, they can officially be considered a lead. To further clarify this, let’s look at the classic marketing funnel. As you know, a marketing funnel starts with awareness and then moves through the states of interest and action before ultimately (hopefully) resulting in a sale. The problem is that most businesses assume someone becomes a lead in the awareness stage. And while you definitely need people to start in the awareness stage, these are not leads. They’re just people who know you exist. Many of these people will never become leads, no matter what you do. (Take your mother-in-law, for example. She knows your business exists, but she’s not ever going to buy anything from you. She’s not your target market!) The key to a successful marketing funnel is to make as many people aware of your business as possible, but to then identify and focus on the ones who slip into the second state: interest. It’s at the interest stage of the funnel that a person becomes a lead. This is a true TOFL. TL;DR: You need awareness in order to fill your funnel with potential customers, but a person only becomes a lead when they have a genuine interest. If you can start out with a lot of people who are interested, the rest of your funnel becomes more productive. 5 Tips for Generating Top-of-Funnel Leads Generating TOFL requires two parts: (1) Creating awareness, and (2) Qualifying which of the “aware” group is interested. Keeping this in mind, let’s explore a few tips for generating high-quality TOFL that can ultimately be converted into customers further down the funnel. 1. Create Valuable Content Content is your currency. In today’s online world, you need lots of quality content to generate awareness and nurture people into leads (and ultimately into customers). More specifically, you need content that adds actual value to the reader. Generic, salesy copy isn’t going to do much for you at the top of the funnel. You need to give away value so that people have something to sink their teeth into. Examples of high-value, actionable content include: How-to articles. Any piece of content that shows your ideal reader how to accomplish something is considered a value-add. If people walk away smarter or more capable than when they started reading, that’s a win. They’ll come back for more (and feel indebted to your brand for the value you’ve added). Research and data. Have you run a study, survey, or focus group and discovered interesting insights that your reader may find valuable? A report on this information can be an excellent on-ramp and trust-builder. This is more than just simple SEO keyword research. It involves in-depth articles that show the depth and breadth of your knowledge of the subject matter. Courses/webinars. Most businesses sell courses as products and/or use webinars to sell products. But you can create a ton of value by using these as pure education plays. People are so pre-conditioned to expect the hard sell at the end, that they’ll be pleasantly surprised when there’s no “sell.” (You can still offer a CTA, but keep it light.) The important thing to remember with content is that quality is always more important than quantity. You’re better off creating three to five exceptional pieces of content to feed your funnel than generating a dozen flimsy blog posts each week. 2. Expand Your Reach With Link Building Even with the best content, most brands struggle to reach enough people to fill their funnels. The key is to expand your reach. And if there’s one sure-fire, sustainable way to do this, it’s via link building. Link building is the process of acquiring inbound links to your website from authoritative publishers, websites, and domains. This can be done via any number of approaches, but is most effectively accomplished through guest blogging. 3. Go Live on Social With all of the noise that exists on platforms like Facebook and Instagram, it can be really difficult to cut through the junk and connect with people. If you’re pushing out traditional posts and nobody interacts with the content in the first 15 minutes, you’re going to struggle to gain traction. One of the top ways to rise above the social “riff-raff”